Before you begin
- Confirm that your device and operating system are compatible.
- Use an application from an official store or a trusted developer source.
- Obtain service credentials only through the official British Media process.
- Enter the authorized details exactly as provided.
- Test playback and contact support if an error occurs.
Smart TV setup
Open the TV app store, search for a compatible player, install it, then follow the player’s official instructions to configure your authorized service account. Menu names vary by TV model and region.
Fire TV setup
Use the official Amazon app store or another authorized source. Install a compatible player, open it, and follow the provider’s verified setup instructions. Do not install unknown APKs.
Android TV / Google TV
Install a compatible player from Google Play where available. Follow the app developer’s instructions to configure your account or playlist.
Android phone or tablet
Install a compatible player from a trusted store, check the permissions, configure the authorized account details, and test playback over a stable network.
iPhone / iPad / Apple TV
Use a compatible application available through Apple’s official app marketplace. Configuration options differ between apps.
Windows and macOS
Download compatible software from the official developer website, verify the publisher, then configure your authorized account according to the app documentation.
Buffering troubleshooting
- Test your internet connection.
- Try Ethernet or a stronger Wi-Fi signal.
- Restart your device and router.
- Update the app and device software.
- Check whether the issue affects one stream or all streams.
- Contact support with your device model and a description of the error.